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Customer Success Specialist

As a Customer Success Specialist, you'll work closely with fellow members of our Customer Success Team to guide customers to success using our application.  You'll be working as a part of a team to provide world class support, customer training, correct issues, document feature requests, and manage various customer-facing tasks.  

Responsibilities:

  • Provide over-the-top, "white glove", concierge level service to JazzHR customers - interacting with customers at all levels​
  • Answering questions​ and resolve issues via telephone, email or remote access
  • Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans
  • Maintain customer loyalty through integrity and accountability
  • Escalate cases when customer satisfaction comes into question
  • Ensure compliance with standards, methodologies, and techniques
  • Works as part of a high performance support team to ensure that system enhancements and defect corrections work properly and meet the user’s requirements
  • Provide customer training on JazzHR and JazzHR features
  • Assist with other key projects as needed

Skills and Requirements:

  • Bachelors degree in business, IT, or related field
  • 1+ years experience in customer service, customer support, or software support
  • Proven desire and passion to provide top notch service to all customers
  • Ability to empathize with customers and convey confidence
  • Ability to quickly to learn JazzHR and articulate concepts to our customers
  • Dependable and proficient attention to detail
  • Exceptional written (chat and email) and verbal communication skills
  • Excellent multi-tasking skills - you may be handling multiple chats/emails at once
  • Ability to work in a team environment and communicate with the team on a regular basis
  • Ability to work independently and be resourceful​

What we offer:

JazzHR offers competitive salaries and benefits, including health, dental, vision, and PTO. Perks include free parking at our North Shore office, relaxed dress code, and MacBook computers. We're one of Pittsburgh’s hottest companies and we’re growing fast. Come join the team!

This is a full-time position that requires working on-site in Pittsburgh, PA. Only candidates who are in, or are willing to relocate to, the Pittsburgh area will be considered.

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